Returns & Exchanges

At Avid Gourmet, we take pride in the quality of our specialty food products and want you to be completely satisfied with your purchase. Due to the perishable nature of our items, we offer a 14-day return window for non-perishable goods and immediate resolution for any quality concerns.

1

Contact Support

Email our customer service team within 14 days of receipt with your order number and a brief explanation of the issue.

2

Submit Documentation

For items damaged during transit or quality discrepancies, please provide clear photographs of the product and its original packaging.

3

Return Authorization

Once approved, we will provide a return authorization number and instructions for shipping non-perishable items back to our warehouse.

4

Refund Processing

After we receive and inspect your return, a refund or credit will be issued to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing